Your lesson takes place online using the private meeting link sent with your joining details. Keep that email handy so you can find the time, timezone and link in one place.
1. Confirm your lesson time
Check the date and timezone in your lesson email. If the timezone is different from yours, check the local time before the lesson day. If anything looks wrong, email hello@3senglishpro.com so we can check it with you.
For a Power Session: after payment, choose your time using the booking calendar in your order confirmation. Paying alone does not reserve a time. Once your appointment is booked, we send your private joining details separately.
For a lesson package: we arrange the lesson times with you and your coach. The package tracker shows confirmed reservations, lessons used and the package expiry date.
2. Find your private joining link
Look for the email titled “Your 3S lesson joining details” or “Your 3S Power Session joining details.” Check your spam or junk folder too.
If you have an account, open My account, choose Orders and view your order. Confirmed joining details appear there when they are ready. If you checked out as a guest, use the private order-confirmation link in your email. Keep that link and your meeting link private.
If your joining link is missing, contact us. You do not need to pay again to request the joining details for a lesson you have already paid for.
3. Check your device a few minutes early
- Use a quiet place and a reliable internet connection where possible.
- Open your joining link a few minutes before the agreed start time.
- Check that your microphone works. Headphones can help reduce echo.
- Keep a notebook and any task your coach has asked you to prepare nearby.
Your host arranges the meeting. You do not need to buy a video-meeting subscription to attend your lesson. Follow the joining instructions shown by Google Meet or Zoom for your device.
4. Join the meeting
Google Meet: open the link and follow the on-screen steps. If you see “Ask to join,” send the request and wait for your coach to admit you.
Zoom: open the link and follow the on-screen steps. If a passcode is requested, use the one included in your joining details. You may be placed in a waiting room until your coach admits you.
Use the learner name agreed with your coach so they can recognise you. For a child’s lesson, a parent or guardian can help the child get connected.
If you cannot connect
Check that you opened the latest joining email, especially if the lesson was rescheduled. Close the meeting and reopen the link once. If you still cannot join, email hello@3senglishpro.com with your order number and a short description of the problem. Please do not email passwords or payment-card details.
Changing a lesson or checking your balance
To request a change, contact us at least 24 hours before your lesson. Late cancellations and missed booked lessons count as used. If your coach is unavailable, we arrange another coach or a replacement lesson.
Packages last three calendar months from purchase. Your order details show the recorded expiry, lessons used, reserved lessons and lessons available to arrange. If an older package says its balance is being checked, contact us so we can confirm the remaining lessons from your previous attendance.
Read the booking and package policy, or contact the team for help.