{"id":2267,"date":"2026-07-12T12:25:29","date_gmt":"2026-07-12T12:25:29","guid":{"rendered":"https:\/\/3senglishpro.com\/?page_id=2267"},"modified":"2026-07-12T12:32:18","modified_gmt":"2026-07-12T12:32:18","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/3senglishpro.com\/es\/refund-policy\/","title":{"rendered":"refund policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_row _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; width=&#8221;100%&#8221; max_width=&#8221;2560px&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;4_4&#8243; 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}||||}||||||||::selection{||||    background:#009b8d;||||    color:#ffffff;||||}||||::-moz-selection{||||    background:#009b8d;||||    color:#ffffff;||||}||||&#8221; sticky_enabled=&#8221;0&#8243;]<body data-rsssl=1 class=\"three-legal-page\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"three-legal-hero\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"three-legal-wrap\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"three-legal-label\"><!-- [et_pb_line_break_holder] -->            <span><\/span><!-- [et_pb_line_break_holder] -->            Legal Information<!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<h1><!-- [et_pb_line_break_holder] -->            Refund Policy<!-- [et_pb_line_break_holder] -->        <\/h1>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <pee><!-- [et_pb_line_break_holder] -->            This Refund Policy explains how cancellations, rescheduling, and<!-- [et_pb_line_break_holder] -->            refunds work at 3SEnglishPro, including trial lessons, lesson<!-- [et_pb_line_break_holder] -->            packages, and emergency exceptions.<!-- [et_pb_line_break_holder] -->        <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"three-legal-updated\"><!-- [et_pb_line_break_holder] -->          Operated by Elwani-Training (Pty) Ltd <!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            Last Updated:<!-- [et_pb_line_break_holder] -->            <strong>July 2026<\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"three-legal-content\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"three-legal-container\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"three-legal-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h2><!-- [et_pb_line_break_holder] -->1. Overview<!-- [et_pb_line_break_holder] --><\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->This Refund Policy outlines how cancellations, rescheduling, and refunds work at 3SEnglishPro, operated by Elwani-Training (Pty) Ltd. All lessons are purchased in advance. Refunds are issued only under the conditions listed below. This policy is part of our Terms of Service.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"three-legal-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h2><!-- [et_pb_line_break_holder] -->2. Cancellation and Rescheduling<!-- [et_pb_line_break_holder] --><\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h3><!-- [et_pb_line_break_holder] -->2.1 Cancellation Window: 12 Hours or More Before Lesson<!-- [et_pb_line_break_holder] --><\/h3>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->If you cancel or reschedule a lesson <strong>12 hours or more before the scheduled start time<\/strong>:<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>The lesson credit returns to your account in full.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>You may reschedule at any available time with your coach.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>No cancellation fee applies.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h3><!-- [et_pb_line_break_holder] -->2.2 Late Cancellation: Within 12 Hours Before Lesson<!-- [et_pb_line_break_holder] --><\/h3>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->If you cancel a lesson <strong>within 12 hours before the scheduled start time<\/strong>:<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>The lesson credit is forfeited in full. No refund or credit is issued.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>The coach is entitled to payment for the reserved time slot.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h3><!-- [et_pb_line_break_holder] -->2.3 No-Show<!-- [et_pb_line_break_holder] --><\/h3>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->If you fail to attend a scheduled lesson (do not join the video call at the scheduled start time):<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>The lesson is deemed <strong>completed and delivered<\/strong>.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>The lesson credit is forfeited in full. No refund or credit is issued.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>The coach is entitled to payment for the reserved time slot.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->This applies regardless of reason (connection failure, scheduling conflict, forgotten appointment, or any other circumstance on the student&#8217;s side).<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"three-legal-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h2><!-- [et_pb_line_break_holder] -->3. Documented Emergency Exception<!-- [et_pb_line_break_holder] --><\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->In cases of <strong>documented serious hardship or emergency<\/strong> (medical emergency, bereavement, accident, natural disaster, or similar extraordinary circumstances), a student may request a review of their cancellation or no-show.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h3><!-- [et_pb_line_break_holder] -->3.1 How to Request an Exception<!-- [et_pb_line_break_holder] --><\/h3>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Contact <a href=\"mailto:hello@3senglishpro.com\">hello@3senglishpro.com<\/a> within <strong>3 days of the lesson date<\/strong>.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Provide a clear explanation of the emergency and supporting documentation (medical note, accident report, etc.) if available.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Include your lesson date, time, and coach name.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h3><!-- [et_pb_line_break_holder] -->3.2 Review and Decision<!-- [et_pb_line_break_holder] --><\/h3>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>3SEnglishPro will review the request in good faith.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>The coach may choose to reschedule the lesson, issue a credit, or decline the request at their discretion.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>3SEnglishPro reserves the right to make the final determination on all emergency requests.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>The coach is not obligated to grant an exception.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>All decisions are made within 5 business days.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h3><!-- [et_pb_line_break_holder] -->3.3 Abuse Prevention<!-- [et_pb_line_break_holder] --><\/h3>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->Repeated late-cancellation or no-show requests for exceptions may result in account restrictions or termination, at 3SEnglishPro&#8217;s sole discretion.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"three-legal-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h2><!-- [et_pb_line_break_holder] -->4. No Refunds After 3 Days<!-- [et_pb_line_break_holder] --><\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->Disputes regarding a lesson&#8217;s quality, delivery, or attendance must be reported to <a href=\"mailto:hello@3senglishpro.com\">hello@3senglishpro.com<\/a> <strong>within 3 days<\/strong> of the lesson date. Disputes raised after this window are not eligible for review, credit, or refund.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"three-legal-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h2><!-- [et_pb_line_break_holder] -->5. Communication Policy<!-- [et_pb_line_break_holder] --><\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->If you anticipate difficulty attending a lesson, contact your coach as soon as possible via WhatsApp, email, or in-platform messaging. Early communication may allow the coach to reschedule without penalty, but this is at the coach&#8217;s discretion and not guaranteed.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] --><strong>Contact:<\/strong> <a href=\"mailto:hello@3senglishpro.com\">hello@3senglishpro.com<\/a><!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"three-legal-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h2><!-- [et_pb_line_break_holder] -->6. Non-Refundable Payments<!-- [et_pb_line_break_holder] --><\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->All payments for trial lessons and lesson packages are <strong>final and non-refundable<\/strong> once processed, except as explicitly stated in this policy.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Unused lessons from a purchased package may be applied toward a new package or renewal at full value.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Unused lessons cannot be withdrawn as cash, transferred to a third party, or carried forward beyond the package validity period (where applicable).<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"three-legal-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h2><!-- [et_pb_line_break_holder] -->7. Currency and Payment Processing Fees<!-- [et_pb_line_break_holder] --><\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Prices are listed in the currency displayed at checkout.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Payments processed from a different currency or country may incur conversion fees or foreign transaction fees charged by your bank or card issuer.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>3SEnglishPro does not control or receive these fees. You are responsible for any bank charges related to your payment method.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"three-legal-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h2><!-- [et_pb_line_break_holder] -->8. Chargebacks and Disputes<!-- [et_pb_line_break_holder] --><\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->Filing a payment chargeback or dispute with your bank or card issuer without first contacting <a href=\"mailto:hello@3senglishpro.com\">hello@3senglishpro.com<\/a> to resolve the issue is treated as a breach of our Terms of Service and may result in immediate account suspension or termination.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->Legitimate refund requests are handled through our support email, not through third-party payment processors.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"three-legal-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h2><!-- [et_pb_line_break_holder] -->9. Coach Cancellation or Failure to Deliver<!-- [et_pb_line_break_holder] --><\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->If a coach cancels a lesson or fails to deliver it for reasons attributable to 3SEnglishPro or the coach:<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>The lesson is returned to your account in full credit.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>You may reschedule at no cost.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>3SEnglishPro will work with you to find an alternative time or coach.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->If a coach is significantly late (more than 5 minutes after the scheduled start time), you have the right to reschedule or request a credit at that time.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"three-legal-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h2><!-- [et_pb_line_break_holder] -->10. Technical Failures<!-- [et_pb_line_break_holder] --><\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h3><!-- [et_pb_line_break_holder] -->10.1 3SEnglishPro or Coach Technical Issues<!-- [et_pb_line_break_holder] --><\/h3>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->If the lesson cannot proceed due to the coach&#8217;s technical failure (platform malfunction, internet outage, equipment failure on the coach&#8217;s end), the lesson is returned to your account in full.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h3><!-- [et_pb_line_break_holder] -->10.2 Student Technical Issues<!-- [et_pb_line_break_holder] --><\/h3>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->If the lesson cannot proceed due to your technical issues (internet outage, device malfunction, software failure on your end), the lesson is forfeited. No refund or credit is issued.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->3SEnglishPro is not responsible for lesson disruptions caused by your internet connection, device, software, or equipment.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"three-legal-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h2><!-- [et_pb_line_break_holder] -->11. Account Suspension and Termination<!-- [et_pb_line_break_holder] --><\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->3SEnglishPro reserves the right to suspend or terminate a student account for:<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Violation of our Terms of Service<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Abusive or disrespectful conduct toward a coach<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Repeated non-payment<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Repeated late cancellations or no-shows without communication<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Chargeback or payment dispute without prior contact<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->Upon account termination, unused lesson credits are forfeited with no refund.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"three-legal-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h2><!-- [et_pb_line_break_holder] -->12. Refund Request Process<!-- [et_pb_line_break_holder] --><\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->To request a refund under the documented emergency exception:<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] --><\/p>\n<li>Email <a href=\"mailto:hello@3senglishpro.com\">hello@3senglishpro.com<\/a> within 3 days of the lesson date.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Include: lesson date, time, coach name, reason for cancellation\/no-show, and any supporting documentation.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>3SEnglishPro will review and respond within 5 business days.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<li>Decisions are final and not subject to further appeal.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->For other refund inquiries, contact <a href=\"mailto:hello@3senglishpro.com\">hello@3senglishpro.com<\/a> with your lesson date and account information.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"three-legal-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h2><!-- [et_pb_line_break_holder] -->13. Changes to This Policy<!-- [et_pb_line_break_holder] --><\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->3SEnglishPro may update this Refund Policy periodically. The &#8220;Last updated&#8221; date reflects the most recent revision. Continued use of the service after changes constitutes acceptance of the revised policy.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"three-legal-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h2><!-- [et_pb_line_break_holder] -->14. Contact<!-- [et_pb_line_break_holder] --><\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->If you have questions regarding this Refund Policy, please contact us.<!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"three-legal-info\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<h4><!-- [et_pb_line_break_holder] -->3SEnglishPro<!-- [et_pb_line_break_holder] --><\/h4>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><pee><!-- [et_pb_line_break_holder] -->  Operated by Elwani-Training (Pty) Ltd <!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><strong>Email:<\/strong><!-- [et_pb_line_break_holder] --><a href=\"mailto:hello@3senglishpro.com\">hello@3senglishpro.com<\/a><!-- [et_pb_line_break_holder] --><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --><strong>WhatsApp:<\/strong> +27813471493<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/section>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2267","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>refund policy - 3SEnglishPro \u2014 Speak English Clearly &amp; 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